How to Create Email Forwarders and Aliases in cPanel

Managing multiple email accounts can quickly become overwhelming, especially for small business owners or website managers. Luckily, cPanel offers a built-in solution called email forwarders and aliases, allowing you to redirect emails from one address to another without the need to check multiple inboxes.
In this article, we’ll walk you through what email forwarders and aliases are, why they’re useful, and how to create and manage them step-by-step all from within your cPanel dashboard.

What Is an Email Forwarder?

An email forwarder lets you automatically forward a copy of all incoming emails from one email address to another.

For Example:

If someone sends an email to:

info@yourdomain.com

You can configure a forwarder so it also gets sent to:

yourname@gmail.com

This way, you don’t need to log in to cPanel mail the message reaches your preferred inbox.

Who Should Use Forwarders?

  • Freelancers or business owners who want a custom domain email (like contact@yourdomain.com) but prefer reading emails in Gmail or Outlook.

  • Teams who want a single shared inbox (e.g., support@domain.com) to forward to multiple team members.

  • Web developers or hosting clients who manage different emails but want them routed to a single address.

How to Create an Email Forwarder in cPanel

Here’s how to create your own forwarder:

Step 1: Log in to cPanel

  1. Use the cPanel URL provided by your hosting provider.

  2. Enter your cPanel username and password.

Step 2: Go to the “Forwarders” Tool

  • In the Email section of cPanel, click on “Forwarders”.

Step 3: Click on “Add Forwarder”

You’ll see two sections:

  • Email Account Forwarders (forward one account)

  • Domain Forwarders (forward everything from one domain to another)

To forward one specific address:

  1. Click on Add Forwarder

  2. Enter the email prefix (e.g., info) and select the domain (e.g., @yourdomain.com)

  3. Enter the destination email (e.g., youremail@gmail.com)

  4. Click Add Forwarder

Done! Now, any email sent to info@yourdomain.com will be forwarded automatically.

What Are Email Aliases?

An alias is another name for a forwarder. In cPanel, forwarders and aliases work the same way they don’t store email; they redirect it.

There is no separate alias setup page in cPanel. If you want hello@yourdomain.com and contact@yourdomain.com to both send to support@yourdomain.com, simply create forwarders for each.

How to Forward Emails to Multiple Recipients

Need an email to go to more than one person?

Simply create multiple forwarders for the same source email, each with a different destination.

Example:

  1. support@yourdomain.com → user1@gmail.com

  2. support@yourdomain.com → user2@outlook.com

Each recipient will receive a copy of the same message.

How to Delete or Edit a Forwarder

To remove or manage a forwarder:

  1. Go back to Forwarders in cPanel

  2. Scroll to the list of existing forwarders

  3. Click Delete next to the one you want to remove

To change it, you’ll need to delete it and recreate it with the updated destination.

Is It Safe to Use Forwarders?

Yes as long as:

  • Your domain has proper SPF/DKIM/DMARC records set (to avoid spam tagging)

  • You don’t forward sensitive data to public emails without encryption

  • You regularly test the forwarder to ensure delivery works correctly

Common Issues and Fixes

Issue Fix
Email not being received at destination Check spam folder, SPF records, or typos in the destination
Forwarded emails show as “via” or “on behalf of” This is normal behavior from services like Gmail
Not receiving emails at all Ensure the original address exists and mail routing is set to local

Final Thoughts

Email forwarders and aliases in cPanel are powerful tools that make managing email more efficient, especially if you want to use your domain email without switching inboxes or dealing with complex settings.
They’re easy to set up, flexible for teams or individuals, and can help you look more professional all without needing additional mailboxes or hosting changes.
Set up your forwarders today and streamline your email communication effortlessly!