Frequently asked questions at eGlueWeb - How can you help me if I encounter a trouble?

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ID #1110

How can you help me if I encounter a trouble?

If you experience errors, bugs, or technical troubles, we have customer support representatives who have seen it all on hand to rectify the situation. We maintain fast, friendly, knowledgeable, reliable techs and technical Support with 24/7/365 Live chat support - Technical and Sales.

Though most of the tickets will be answered in less than 15 minutes time, and resolved in maximum of 1 hour, we put a higher guaranteed time. If your ticket is not resolved in 6 hours time, contact supervisors@eGlueWeb.com without any further delay. If the issue is unresolved in 12 hours time, flame and blame the management at mgmt@eGlueWeb.com and we will review the reports from supervisors and take proper actions and compensation for you in 24 hours time.

This 6-hour resolution time is for normal support queries. Requests for account moves, script upgrades and installations may take up to 48 hours for completion though we will update you every 6 hours on its progress.

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Article Info Last update: 2007-12-31 07:43
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Revision: 1.0

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How can you help me if I encounter a trouble?